Delivery and payment rules
At Nautic Vis – visvibes.com (“we”, “us” or “our”), we aim to provide a seamless shopping experience. This Shipping and Payment Policy describes the terms and conditions related to payment methods, order processing and shipping. By using the website, you agree to these Shipping and Payment Terms.
Payment methods
We offer a range of secure payment options to suit your needs:
Credit and debit cards
We accept all major credit and debit cards supported by Stripe in our region. Your card details are encrypted and processed securely, and transactions are handled and protected by Stripe.
Other payment methods
Additionally we offer:
- Cash on delivery payment,
- Payment by general money order or money order to account HR2424070001100541930 (SWIFT: OTPVHR2X) at OTP bank dd
Exceptions for CBD oils and cosmetics
CBD oils and cosmetics cannot be purchased with a credit card via Stripe.
Order processing
Order confirmation
Once you have placed your order, you will receive an order confirmation email with order details and a unique order number. Save this email for your records.
Order processing time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your payment. You will receive a notification once your order has been shipped.
Order changes
If you need to change your order, please contact us immediately at info@visvibes.com . We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.
Delivery
Delivery options
We offer a variety of shipping options to meet your needs. Shipping costs and delivery times vary by destination.
Shipping costs are calculated at checkout based on destination. If you are unable to purchase a product at checkout because delivery to your country is not possible, please contact us at info@visvibes.com to determine if we can deliver the product to your country.
Prices and delivery locations
We deliver to the following countries: Albania, Armenia, Australia, Austria, Azerbaijan, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Georgia, Croatia, Iceland, Ireland, Italy, Israel , Canada, Lithuania, Latvia, Liechtenstein, Luxembourg, Hungary, Malta, Moldova, Monaco, Netherlands, Norway, New Zealand, Germany, Poland, Portugal, Romania, Russia, San Marino, North Macedonia, Slovakia, Slovenia, Serbia, United States of America (USA), Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican.
Order tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your order on the carrier’s website.
Delivery delays
Although we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control (eg customs clearance, carrier delays). We appreciate your understanding and patience in such cases.
International shipping
Additional duties, taxes and fees may apply to international orders. These fees are the responsibility of the recipient. Please contact your local customs office for more information.
Damaged or lost products
Damaged products
If your order is damaged in transit, please contact us at info@visvibes.com with photos of the damaged products and packaging. We will contact you to resolve the issue quickly.
Lost products
If your order is lost in transit, please contact us at info@visvibes.com . We will initiate an investigation with the carrier and take appropriate action to ensure that you receive your order.
Changes to these Rules
We reserve the right to update or change these Shipping and Payment Policies at any time. Any changes will be posted on this page, and the revised Rules will be effective immediately upon posting. We encourage you to periodically review this Policy to stay informed of our payment and shipping practices.
Contact us
If you have questions or need help with payment or delivery, please contact us at info@visvibes.com or call us at +385 92 189 1941 .