Rules on the return of products and money

At Nautic Vis – visvibes.com (“we”, “us” or “our”) we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with the purchased product, we are here to help you. This Product and Refund Policy sets out the terms and conditions for returning products and obtaining a refund. By using the website, you agree to this Product and Refund Policy.

Return

Conditions for return

To be eligible for a return, your product must be:

– Unused and in the same condition in which you received it,

– With the attached receipt or proof of purchase.

Return period

You have 14 working days from the date of purchase to return the product.

To initiate a return, please contact our customer service at info@visvibes.com . Please include your order number, product details and reason for return. We will give you instructions on how to return your product.

Refund

Refund condition

Once we receive your returned product, we will review it and notify you whether your refund has been approved or denied. If your return is approved, we will process it.

Refund method

The refund will be credited to your original payment method within 5 days of approval.

Partial refund

A partial refund may be granted for products that:

– are not in their original condition,

– or if the damage or missing parts are not caused by our error.

Substitutions

Exchange conditions

We only exchange products if they are defective or damaged. If you need to exchange a product for the same product, contact us at info@visvibes.com .

Delivery

Return shipping costs

You will be responsible for paying the shipping costs to return your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

Shipping for exchanges

For defective or damaged products approved for replacement, we will cover the shipping costs to send the replacement product.

Delivery time

Depending on your location, the time it may take for a replacement product to reach you may vary.

Changes to these Rules

We reserve the right to update or change this Product and Refund Policy at any time. Any changes will be posted on this page, and the revised Rules will be effective immediately upon posting. We encourage you to periodically review the Policy to stay informed of our return and refund procedures.

Contact us

If you have any questions or need help with product returns or refunds, please contact us at info@visvibes.com .